Casa di Langa, a 5-star hotel in Piedmont, Italy, offers modern & beautiful design, excellent cuisine, and nice spa services. During our 4-night stay, we appreciated the friendly staff in the spa and restaurant, and enjoyed a great dinner and massages. However, these positives were overshadowed by a distressing incident and the hotel's inadequate response.
On the second day of our stay, jewelry was stolen from our room while we were at the spa, despite us never having left the hotel premises since our arrival. The theft of personal items from a guest room is absolutely unacceptable in any hotel, let alone a 5-star establishment where one expects the highest standards of security and trustworthiness. What's even more disappointing is the hotel's inadequate response to this incident. They apologized to us and merely promised to "talk to the staff" and thoroughly search the room, which led nowhere. Despite the presence of security cameras, no thorough investigation seemed to be conducted on their end, which forced us to file a police report, while the hotel offered no reimbursement or meaningful gesture of goodwill. We left with the feeling that the hotel didn't fully believe us.
Six weeks have passed since the incident, and despite our regular inquiries, Casa di Langa has provided no updates on their investigation or measures taken to prevent future thefts. The management's poor handling of this situation reflects a serious deficiency in their commitment to guest satisfactio
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